Description

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.

Let’s create tomorrow together.

Business Process Analysts are responsible for the integrity of Zebra's internal business processes in the assigned business unit/area they are affiliated with. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.

Responsibilities:

• Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma)
• Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU
• Conducts root cause analysis of process failures
• Captures current challenges, desired outcomes and recommendations
• Documents agreements and owns drafting and revision of new/updated business processes in assigned business unit
• Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts
• May train incumbent employees in new process flow/requirements
• Measures and reports on success of new/revised processes in the BU
• May organize, lead and facilitate cross-functional project teams in process improvement efforts
• Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality
• Performs cost and benefit analyses

Qualifications:

• Bachelor's degree
• 2-5 years experience
• Strong knowledge in Telephony preferably in Service Cloud Voice (SCV)
• Six Sigma Yellow Belt preferred or in progress
• Familiarity with functional processes in assigned BU. Preferred - some experience as an incumbent worker
• Demonstrated working knowledge/experience using basic change management principals and approaches. Formal training preferred

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.